At Santaclaus, we take utmost care to ensure the toy rented out is in good physical condition and has been properly sanitized. We conduct a physical inspection of the toys and they are thoroughly rinsed in soap water and Dettol and wiped dry. Toy sanitizer is sprayed for toys that cannot be washed. Cleaned toys are then stored in containers and are ready to be rented out again.
Santaclaus takes due care in selecting toys that are of good quality and are sturdy. However in the unlikely event of any damage then Santclaus tried to replace the broken/lost parts and charge for replacement parts only. In case we are not able to replace the parts, the depreciated cost of the toy (depending on toy's condition) will be charged.
No. When you go on vacation or cannot use the membership due to any reason, you can take break.
You can pay by cash / cheque at the time of delivery. We also accept NEFT payments.
Items can be booked for renting by selecting them online. We will deliver it to you as per scheduled days of the week according to fixed time slots. The toys that are being returned will be picked up at the same time. there are NO delivery and pickup charges.
Please inform us that you would like to terminate your membership with us and return all the rented items with you. This can be done at any time. We will refund the deposit after scruitiny, by cheque / cash, within 15 days from the day of notice.
The deposits on the plans are REFUNDABLE within 15 days on termination of your relationship with us.